Privacy Policy
Last Updated: 29th June, 25′
This Privacy Policy is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000, and the Rules framed thereunder, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
This document is issued by ENHAVOC SKILL GAMEZ LLP, herein referred to as “the Company”, which owns and operates the digital platform www.occultkkouple.com, henceforth referred to as “the Website”. The Company is committed to safeguarding and upholding the privacy and confidentiality of its users, whether they are registered or unregistered, paid clients or casual visitors, astrologers, numerologists, or customers. This document outlines the mode and manner in which data and information submitted by users are collected, used, stored, processed, disclosed, and protected.
1. Legal Compliance
This Privacy Policy is issued pursuant to Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. It lays down the principles and procedures for the collection, handling, and transfer of sensitive personal data or information, in line with statutory obligations imposed upon digital intermediaries operating in India.
2. User Consent
The act of accessing the Website and availing of its services shall be deemed to constitute unequivocal and informed consent by the user to the terms set forth in this Privacy Policy. By providing personal data to the Website, the user acknowledges and accepts that the Company shall have the right to collect, use, retain, and disclose such data in accordance with the terms contained herein. Any user who does not consent to this policy in its entirety is advised to refrain from using the Website or any of its associated services. Continued usage of the Website shall be construed as express consent to all provisions of this Privacy Policy and the Terms of Use.
3. Information We Collect
The Company shall collect both personal and non-personal data from its users. Personal Identifiable Information (PII) may include, without limitation, the user’s full name, mobile number (including OTP verification), email address, date and time of birth, place of birth, physical address, photographs, and voice or video recordings made during consultations. In the case of transactional engagement, financial data such as bank account details, credit or debit card information, and other sensitive payment credentials, as processed through secure third-party gateways, may be collected.
Non-Personal Information includes, inter alia, data regarding the user’s browser, device identifiers, IP address, operating system, internet service provider, geographical location, and browsing history on the Website. Such information may be gathered via automated technologies such as cookies, log files, and analytical tracking software.
4. Purpose of Information Collection
The Company shall utilize the data collected from users strictly for lawful and necessary purposes which include, but are not limited to, facilitating personalized numerological consultations, providing coaching services, conducting transactions, scheduling appointments, improving Website performance, delivering newsletters or promotional content, and fulfilling any obligations arising under a contract. The Company may further use such data for internal assessment, security monitoring, fraud prevention, compliance with applicable laws, and to enhance the overall user experience. The Company affirms that personal data shall not be used in any manner incompatible with these purposes without the prior express consent of the user.
5. Cookies and Tracking Tools
The Website employs cookies and related tracking mechanisms solely to enhance user experience, remember user credentials, analyze website traffic, and customize content delivery. The user shall retain the discretion to disable cookies via browser settings, although such action may affect certain functionalities and performance of the Website. Any data so collected shall remain anonymized and aggregated for statistical evaluation and shall not be used to personally identify any individual without lawful basis.
6. Data Sharing and Disclosure
The Company shall not sell, rent, transfer, or commercially exploit any user data to third parties without explicit consent, save and except in circumstances where such disclosure is legally mandated or necessary for the performance of a lawful contract. Information may be shared with government agencies, judicial authorities, or law enforcement bodies upon lawful request. The Company reserves the right to disclose user information to its service providers, hosting partners, payment gateway operators, and legal or financial advisors, under confidentiality agreements, for the purpose of providing uninterrupted service or complying with applicable law.
7. Data Security
The Company has implemented appropriate security measures, both physical and electronic, to prevent unauthorized access, alteration, or disclosure of personal information under its custody. The Website operates on secure servers and employs Secure Socket Layer (SSL) encryption for all financial transactions. Although all reasonable precautions have been taken, the Company disclaims liability for any loss, theft, or unauthorized disclosure of data caused due to factors beyond its reasonable control, including cyber-attacks, data breaches, or acts of God. Users are advised to maintain strict confidentiality of their account credentials.
8. Voice Recording and Microphone Access (Mobile App)
Should the Website or its associated mobile applications permit audio-based communication, users may be required to grant microphone access. Any voice data collected during such interactions shall be utilized solely for internal service provision and shall not be stored or used beyond the duration required to fulfill the user’s request. Consent for microphone access shall be explicitly obtained prior to activation of such features.
9. Children’s Privacy
The services of the Website are not intended for use by individuals below the age of 18 years. Persons under the age of 13 are strictly prohibited from accessing or using the Website. If it is brought to the Company’s attention that data belonging to a minor has been inadvertently collected, the same shall be deleted forthwith. Parents or guardians are encouraged to contact the Company in such instances.
10. Account Deletion and Data Retention
Users may submit a written request for the deletion of their account and associated personal data by contacting the Company through the designated grievance officer or support email. Notwithstanding such request, the Company may retain data for a reasonable period to comply with applicable legal obligations, resolve disputes, or enforce contractual rights. All such data shall be stored in a secure manner until it is permanently deleted.
11. Disclaimer on Predictions and Product Accuracy
The Company makes no representations or warranties, express or implied, with respect to the accuracy, efficacy, or reliability of predictions rendered by its experts or products sold via the Website. All services and remedies are offered on a good-faith basis and should be construed as tools for spiritual insight rather than definitive solutions. The Company shall not be held liable for any loss, injury, or dissatisfaction arising from the use of its services, nor shall it guarantee the authenticity of metaphysical products, such as gemstones, yantras, or healing tools.
12. Third-Party Websites and Hyperlinks
The Website may contain links to third-party websites or external platforms. The Company shall not be held responsible for the privacy policies, practices, or contents of such third-party websites. Users are advised to exercise due diligence and review the privacy terms of any external websites accessed via links provided on our platform.
13. Contact Us
For general inquiries or further information regarding this Privacy Policy, users may contact us through the following means:
📧 Email: info@occultkkouple.com
🌐 Website: www.occultkkouple.com